Cancellation Policy
Website owner & operator
- Registered name
- Fortune Crest Trading Corporation
- Trading as
- Lucky Yogurt · 幸耐小罐酸奶
- SEC Registration No.
- 2026030242450-03
- TIN
- 699-316-810-00000
- Registered address
- 1102 Davides St., Binondo, Manila 1006, Philippines
- Contact
- contact.luckyyogurtph@gmail.com
- Website
- https://www.luckyyogurt.ph
1. Scope
This policy applies to orders placed and paid for on https://www.luckyyogurt.ph, operated by Fortune Crest Trading Corporation. It explains when you can cancel, how to do it, and what you get back. Money actually returned to you is handled under our Refund Policy. Orders placed through third-party platforms such as foodpanda and GrabFood follow that platform’s cancellation rules instead.
2. Cancellation windows
| Order status | Can you cancel? | What you get back |
|---|---|---|
| Received — paid, not yet started | Yes, freely | Full refund of the amount paid |
| Preparing — we have begun making your items | Only by agreement with us | Partial refund for items not yet prepared; items already made are charged |
| Ready for pickup | No | No refund, except where the order is defective or wrong — see the Refund Policy |
| Completed — collected | No | Handled under the Refund Policy |
In practice we begin preparing an order shortly before the pickup slot you selected. If you cancel at least 30 minutes before your slot, your order will almost always still be in Received status and fully refundable.
3. How to cancel
- Email contact.luckyyogurtph@gmail.com or message us on any of our official social channels.
- Give us your order reference (the code shown on your confirmation screen and emailed to you) and the mobile number you used.
- We confirm the cancellation and the refundable amount in writing.
Requests sent outside our operating hours are treated as received at the start of the next operating day. Because preparation may already have begun by then, we cannot guarantee a full refund for late-night cancellations of early-morning orders.
4. Changing an order instead of cancelling
If you only need to change the pickup time, add an item, or fix a note, contact us with your order reference rather than cancelling — this is usually faster and avoids a refund cycle. Changes that increase the total require payment of the difference; changes that reduce it are refunded under the Refund Policy.
5. Uncollected orders (no-shows)
Prepared food is held for you for the remainder of the operating day. An order that is not collected by closing time is recorded as a no-show. Because the items were made and cannot be resold or kept, no-show orders are not refundable. If something prevented you from collecting, contact us — we handle genuine cases in good faith.
6. Cancellation by us
We may cancel an order, in whole or in part, if an ingredient or item runs out, if equipment fails, if the store must close unexpectedly, or where we reasonably suspect fraud or abuse. If we cancel:
- we contact you using the details you gave at checkout;
- we offer you a substitution, a rescheduled pickup, or a refund — your choice; and
- if you choose a refund, you receive a full refund of the cancelled portion, with no deduction or fee.
7. Group orders
In a group order, only the host can cancel the combined order, because the host is the party that pays. Individual participants who want to remove their own items must do so in the shared cart before the host locks and pays for the order. Once the host has paid, the windows in section 2 apply to the order as a whole.
8. Questions
Fortune Crest Trading Corporation
1102 Davides St., Binondo, Manila 1006, Philippines
Email: contact.luckyyogurtph@gmail.com
Related: Refund Policy · Terms & Conditions